GROWTH MANAGER

Salary range: $22-$24

APPLY NOW

OR, EMAIL YOUR RESUME TO TheMarketAtEdgewood@gmail.com

As Growth Manager at The Market at Edgewood, you are responsible to drive growth and customer satisfaction for our catering business

What you'll do: Responsibilities

Position Summary: As Growth Manager at The Market at Edgewood, you are responsible to drive growth and customer satisfaction for our catering business.

Responsibilities

 MARKET RESEARCH AND GROWTH

— Research marketplace trends, make recommendations and create and implement strategies to maintain a competitive edge across all aspects of THE MARKET catering business - including customer segmentation, menus, pricing and sales

– Identify new growth opportunities to market and sell our Catering offerings around key moments - seasons, market trends, holidays, events

— Drive packaging and sales of new Catering offerings to create demand and increase revenue with new and existing clients

— Upsell catering offerings to maximize revenue per customer, and drive strong customer satisfaction.

— Create and maintain marketing materials and content, including updating website and marketing collateral like flyers, brochures and menus

— Food cost & pricing. Working closely with the Executive Chef, drive ongoing food cost analysis and pricing of offerings to ensure strong profitability and cost effectiveness.

— Identify, implement and maintain new vendor partnerships that complement and strengthen our catering offerings, in order to win more business. 

CUSTOMER SERVICE

— Provide excellent end-to-end customer service to clients throughout the sales cycle from initial inquiry to final sale and feedback loop

— Create client proposals with goal of maximizing acceptance rate and revenue, while meeting production and service capacity requirements of the business

— Communicate with customers and internal stakeholders on a timely, professional basis throughout the life cycle of orders, with the goal of delivering excellent execution.

— Support production and service team on an as-needed basis to ensure strong event execution - from high levels of customer service, and timely and quality execution of details

— Provide on-site service for catering events, on an as needed basis

OPERATIONS

— Help direct the administrative and operational aspects of catering services, working closely with General Manager and Executive Chef

— Working with Executive Chef, develop and maintain processes, procedures and documentation to create efficiencies in daily operations of catering business, including production communication, inventory, menus, and pricing and ensure cross-functional team is up to speed through ongoing communication and collaboration with General Manager

— Take inventory of supplies, order supplies, fill out order guides and keep back stock of supplies and storage area organized at all times

— Lead development of Catering offerings and menus for all seasonal and Holiday opportunities, in collaboration with Executive Chef and department leaders.

OTHER

– Act as Supervisor on Duty on the floor

Who you are: Knowledge, Skills and Abilities

– Act as Supervisor on Duty on the floor 

– Assist with Seasonal Merchandising, pricing as needed for front end

– Other duties as assigned

Desired work experience

  • At least 2 years catering experience

  • Experience managing a team

  • Customer service focus