MEAT AND SEAFOOD manager
OR, EMAIL YOUR RESUME TO TheMarketAtEdgewood@gmail.com
As Meat Manager at The Market you will be responsible for overall operations of our Meat & Seafood Department, ensuring customer’s needs are met through high quality, efficient production, excellent customer service, overall organization, cleanliness and safety.
What you'll do: Responsibilities
Deliver excellent customer service
- Demonstrate strong product knowledge, and instill the same in all team members so we can continually educate and drive loyalty with customers
- Assisting customers with questions, ensuring their full satisfaction
- Engage in suggestive selling and instill the same in all team members to drive customer education, engagement and increased sales
- Manage all special orders from customers, as well as all customer feedback and escalations to drive loyalty and long-term departmental success
Ensure smooth, efficient and safe department operations
- Follow and comply with all organic standards procedures as they related to cutting, preparing, displaying and storing meat products.
- Ensure all health and Safety codes are adhered to in order to ensure safe meat products.
- Ensure all work and storage areas are always clean, organized and safe
- Oversee quality, ensuring every food product is sold to standards.
- Develop, maintain department opening and closing procedures, and ensure teams’ adherence to them
- Maintain and monitor the use of temperature, production, spoilage, and department transfer logs
- Work hand-in-hand with the team to complete the day’s work, as needed
- Resolve conflicts through effective communication with customers and direct reports
- Schedule. Manage schedule to ensure department coverage within budget guidelines; oversee team breaks and hours to ensure compliance with policy and labor laws
- Department SOPs. Set up, deploy and maintain proper procedures to keep the department running smoothly, efficiently and in an organized fashion
- Vendors. Manage vendor relationships for the department. Order, receive, store, prepare and display fresh and frozen meat products to company guidelines
- Ensure and help hold team accountable on complying with all safety, health and Weights and Measures regulations.
Grow department sales and profits
- Proactively take steps to maximize sales and profits through monitoring labor costs and reduce losses due to shrink, damage and pilferage; Identifying and implementing opportunities to grow sales for the department, including suggestive selling, seasonal merchandising, sampling, promotions, etc.
- Coach all meat employees the importance of of the cost of meat products
- Develop and push weekly featured or ad items
- Maximize customer satisfaction and sales by overseeing all production, displays and merchandising
- Ensure a fresh, well-stocked and appealing displays, accurate signage and pricing in the department
- Support store programs by supporting sales, promotions and events for the department
- Curate our product selection to differentiate THE MARKET in line with what customers want
- Minimize waste by utilizing older product in a timely manner into production Deli/Kitchen/Catering.
Mentor, develop and grow team members to their maximum potential
- Create a positive, customer-focused work environment and help cultivate a positive company culture
- Be responsible for all training - of new (and existing) team members - training, developing, and holding the team accountable through proper execution of all necessary corrective action.
- Provide leadership and day-to-day management and motivation of team, including setting clear expectations, delivering ongoing feedback and holding the team accountable
- Hiring, disciplining, and terminating employees in line with our policies and labor law
Work with upper management and peers, through effective communication and collaboration
Who you are: Knowledge, Skills and Abilities
- Must have skill and leadership in a high volume, fast paced food service environment
- Must be available to work weekends and evenings, as needed
- Knowledge and passion for meat
- Proven skill and leadership qualities, including knowledge of general butchery practices and procedures
- Strong management skills, dealing with food, and also guiding the work of others
- High attention to detail, maintaining quality and operations across food products, costs, safety, etc.
- Enjoy working in a fast-paced environment and can manage your time and effort effectively, as well as that of others
- Highly organized, keeping work schedules, shipments, cleaning schedules and more
- You’re a problem solver who can deal with and resolve conflict and challenges with team members, customers and vendors. Being able to come up with a solution quickly is a needed skill.
- You’re able to deliver information in a clear and respectable manner to fellow team members and customers
- You have a strong work ethic and integrity
- You lead by example and consistently display behaviors and skills that set a standard and model for others
- You work effectively with not only your own team but with fellow department managers for the overall success of the market
- You are able to work a flexible schedule including nights, weekends, and holidays as needed\
- Knowledge of proper knife-handling skills
-Basic proficiency with computer applications and programs including email, Google Drive, and operations related applications a plus
Desired work experience
At least 5 years of meat and fish prep and selling experience
Experience managing a team
Customer service focus